Questions?
We've assembled a list of the questions we receive most frequently from subscribers and LearnSpring users.
Signing Up
Can I register as an individual?
LearnSpring is designed to work for a single teacher - you don't have to try to convince your entire school to sign up, we know how slowly the purchasing process can move sometimes. Unlike other services that you can only have access to through your school - you can sign up for LearnSpring as an individual and create your own account.
We welcome teachers to take the lead and sign up on their own. Encourage the rest of your fellow teachers to sign up as well.
We encourage you to tell other teachers about LearnSpring - the more widespread the use of LearnSpring is at your school, the more effective it becomes as a tool for parents.
What steps are involved in signing up?
Signing up for LearnSpring is simple:
1. Complete the signup form. Where you'll select your username and password.
2. After registration is complete, you can log in, create your classrooms and begin using LearnSpring.
Using LearnSpring
Is there any software to install?
None at all! In order to use LearnSpring all you will need is a computer with an Internet connection and a modern web browser. The advantage of our web-based software is that you don't need to call tech support to help you through any kind of installation - just log in!
Once I sign up, how do I access my account?
You can access your account from any computer with an Internet connection. The idea behind LearnSpring is that it frees you from having to be in front of your computer at school in order to use the service, you can access your account from school, the library, your classroom or at home. To login, you just need to access learnspring.com and type in your username and password.
We use Mac's at my school, is LearnSpring Mac / Apple compatible?
Absolutely! You can use LearnSpring on a Mac or PC. We recommend that you make sure you're using a modern web browser such as Microsoft Internet Explorer 5.5+, Mozilla Firefox, Netscape 7.0+, Safari, etc. If, for any reason, you experience technical issues, please do not hesitate to contact technical support.
Can I choose when assignments and posts are available public?
Yes. LearnSpring includes a number of posting options, which gives you the ability to work on a posting or assignment and save your work before anything is published. In fact, we recommend that our users post assignments ahead of time and only make the posts available on the web once they have been distributed in class.
Is my account usage limited?
There are no limits to your account and the amount that you can use your account. You can log in as many times as you would like per day.
As a subscriber, you can create, edit and store as many posts and assignments for as many classrooms as you would like or need. We want you to use LearnSpring as much as possible!
Teachers may upload as many documents, photos, etc. as they would like. As a courtesy, we do ask that teachers remove any documents they are not currently using from their directory.
There are also no limits on the number of parents and guardians that can subscribe to your classroom/s.
Is there a steep learning curve?
Not at all! Actually we've done everything possible to "flatten the curve" and make the software as straight-forward for our users as possible. We like to say that if you can use Microsoft Word, you can use LearnSpring!
Is LearnSpring easy for parents to use?
Absolutely, parents can use LearnSpring a number of ways to learn more about what's going on in their child's classroom. Teachers can send home information about LearnSpring and how parents can find their accounts. In addition, parents can search through the LearnSpring directory on their own to find their child's accounts.
Parents can subscribe to classrooms and be notified by e-mail whenever new content is posted. In that way, parents don't have to remember anything about LearnSpring - they'll be reminded each time they receive notice of a new post.
Once parents subscribe to a classroom, the teacher can view the e-mail address of the subscriber through their account for any direct contact that needs to be made.
How I can let parents know about LearnSpring?
We offer a form printout that you can send home with your students which instructs parents on how to sign up and what LearnSpring offers. We recommend that you print out the sheet and fill in your username after you have signed up.
By printing your username in the designated area on the form, you can be sure that parents will be able to find your account.
Support
What if I need help using LearnSpring?
LearnSpring was built to be as user-friendly as possible and has a built-in support system featuring user tips, suggestions and a support ticket system. We respond as quickly as possible to all support requests and will work quickly to ensure a prompt resolution.
How much does support cost?
Both teacher and guardian/parent accounts include free, unlimited technical support. For teachers, the same level of support is available whether you have a free account or are a current paying subscriber.
Do I need to back up my data?
We do that for you! Because LearnSpring is hosted software - you don't need to worry about hard drive crashes or viruses wiping out all of your information.
LearnSpring backs up all the data, files and information related to your account on a nightly basis.
Billing
How can I pay for my LearnSpring subscription?
You can pay for your subscription using a major credit card. Accepted credit cards include Visa, Mastercard and American Express.
How often will I be billed?
After your 30-Day Trial Period, you will be billed on a monthly basis. Billing takes place automatically each month, you will not need to re-enter your credit card information or take any other step to continue your subscription.
Do I have to make a commitment?
Our subscriptions work on a month-to-month basis which allows you to cancel your account at any time.
Can my school pay for my LearnSpring account?
Certainly! To have your school pay for your account, you will need to provide LearnSpring will complete billing information for your school. We will need a contact person, phone number, school name and complete billing address.
Please contact us for more information regarding this payment option.
If you would like to continue having your credit card charged monthly and be reimbursed by your school for the expense, we recommend you print out the monthly receipts as you receive them.
Do I need to do anything after my trial period expires to subscribe?
No, your account will switch in full-paid mode and each month your credit card will be charged automatically.
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